In our effort to provide the best shopping experience, all your purchases from AZARA store (can be returned within 7 days) or (exchanged within fourteen days) from the date they reach you.
Return and exchange conditions:
Ensuring that the product to be exchanged or returned is in its original condition.
Contact us via WhatsApp at customer service number 966543880178.
The return and exchange policy includes all products on our site except custom-made products, perfumes, care products, and fabrics less than 3 meters.
Products of custom-made, perfumes, care products, and fabrics less than 3 meters are excluded from this if they arrive damaged.
Cost of return and exchange shipping and refund:
The customer bears the cost of sending the products to the site and the shipping cost of the exchange or return request unless the error is due to the site management, noting that the return fee is 27 riyals and the exchange fee is 45 riyals.
Products with added gift wrapping cannot have the wrapping fees or gift card amounts refunded, and the wrapping fee and gift card amount will be deducted if the customer requests a return or exchange.
If the payment method was via Mada, Visa, or MasterCard, the amount will be transferred directly to the customer's card and will arrive within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays.
If the payment method was bank transfer, the amount will be transferred to your bank account within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays.
If the payment method was Tamara, the amount will be refunded to the customer's Tamara account within eight to fourteen working days, excluding Fridays, Saturdays, and official holidays.
If you wish to return the order or part of it:
Contact us and specify your desire to return or exchange and complete the procedures to issue the required shipping label via WhatsApp at 966543880178.
If the return meets all conditions, we will send you the return label via WhatsApp and provide you with the method to deliver the shipment to the shipping company.
After the shipment arrives to us, we will inspect and review the order and verify the contents, then process the return.
If the products arrive used or damaged, the shipment will be returned directly to the same previous address, and the return process will be rejected for the customer.
Cash on delivery fees and initial shipping are non-refundable.
Exchange is only available once, and the replaced product cannot be returned or exchanged.
If you wish to exchange the order or part of it:
Contact us and specify your desire to return or exchange and complete the procedures to issue the required shipping label via WhatsApp at 966543880178.
If the exchange meets all conditions, we will send you the exchange label via WhatsApp and provide you with the method to deliver the shipment to the shipping company.
After the shipment arrives to us, we will inspect and review the order and verify the contents, then process the exchange.
If the products arrive used or damaged, the shipment will be returned directly to the same previous address, and the return process will be rejected for the customer.
After confirming the safety of the products received, the packing team will send you the new product, which will arrive within two to five working days, God willing.
If the order contains gift wrapping products and the customer requests the product to be wrapped again, an additional fee will be charged.
